Article 1 (Purpose)

These Terms are established to stipulate the rights, obligations, and responsibilities of Startik (hereinafter referred to as "the Company") and its users (hereinafter referred to as "Customers") regarding the use of services provided by the Company, as well as other related matters.

Article 2 (Definition of Terms)

The definitions of terms used in these Terms are as follows. Terms not defined in the following items shall be interpreted in accordance with relevant laws and regulations or service-specific guidance posted on the website.

• ① Service: Refers to services such as servers, storage, networks, etc., provided by the Company to customers.
• ② Customer: Refers to individuals, corporations, public institutions, etc., that enter into a service use agreement with the Company in accordance with these Terms and use the services provided by the Company.
• ③ Service Usage Fee: Refers to all service costs charged by the Company to customers for the performance of this service agreement, including contracted regular expenses, excess traffic, server setup, technical support, and other additional service work performed by mutual agreement but not specified in the contract, at actual cost-based irregular expenses.
• ④ Credit: Refers to monetary value that the Company applies only to specific services designated by the Company for the purpose of offsetting customers' service usage fees.

Article 3 (Statement and Modification of Terms)

• ① The Terms can be viewed on the Company's website.
• ② When the Company modifies the Terms, it shall notify customers through the Company's website, specifying detailed information including the effective date (at least 7 days before the modification takes effect) and reasons for revision. However, if the modifications may adversely affect customers' rights and obligations, the Company must notify customers via their email address, and customers may raise objections within 30 days of notification.
• ③ When the Company announces modified Terms, it shall inform customers of a 30-day period for expressing their intention, and if customers do not explicitly express refusal within this period, they shall be deemed to have agreed to the modified Terms.
• ④ If a customer does not agree to the application of modified Terms, either the Company or the customer may request termination of the contract. In such cases, the Company shall notify the customer of the termination reason, termination date, and refund amount in writing, via email, or by equivalent means.

Article 4 (Application Beyond Terms)

• ① Matters not specified in these Terms shall be governed by relevant laws and regulations, commercial customs, and individual service operation policies posted on the Company's website (if applicable).
• ② The Company may operate separate terms for matters applicable to individual services, and if the contents of separate terms conflict with these Terms, the separate terms shall take precedence unless priority is otherwise specified.
• ③ Services without separate service terms shall follow these Terms.

Article 5 (Agreement to Terms and Service Application)

• ① Customers must fully understand the contents posted on the Company's website, including service types, features and contents of each service, fees, individual service Terms of Service (these Terms if there are no individual service terms), and operation policies, before applying for and using the services.
• ② After agreeing to the Terms, customers may apply for service use according to the application method prescribed by the Company.
• ③ When customers apply for service use, the Company may, if necessary for business purposes, require separate written application documents and submission of supporting documents related to the contract—such as a business registration certificate copy, or in the case of individuals, an ID card copy (with the last 6 digits of the resident registration number deleted or marked with (*)).
• ④ Customers must provide their real name and actual information when applying for service use. If this is violated, the Company may restrict the customer's service use, and the customer may not receive legal protection.
• ⑤ Personal information provided by customers when applying for service use shall be protected in accordance with relevant laws and regulations and the Company's personal information protection policy.
• ⑥ If customers do not execute a separate written contract with the Company, they may substitute contract documents by preserving a copy of the service use terms, a copy of product information for services announced on the Company's website, and the customer's service use application details.

Article 6 (Approval of Application)

• ① The service use agreement is concluded when a customer accurately fills out the matters specified in Article 5 to apply for service use and the Company approves it.
• ② The Company may refuse approval of a customer's service use application or terminate the service contract even after approval if any of the following applies:
  • 1. If service is applied for with a false name
  • 2. If service is applied for using another person's name
  • 3. If the contents of the application are falsely stated
  • 4. If there is a history of attacks causing network failures while using the Company's or another company's services, or if it is determined that similar services would adversely affect normal service use by existing customers
  • 5. If operating an illegal website under domestic or international law (e.g., illegal adult content, illegal gambling, anti-state subversive groups, etc.)
  • 6. If services are misused or abused in a manner inconsistent with the general purpose of service provision
  • 7. If the customer is in arrears on other service usage fees of the Company
  • 8. If there is a history of overdue service usage fees or poor usage history
  • 9. If the customer applying for service is a minor as defined by relevant laws and regulations
• ③ The Company may set a mandatory usage period for some or all services used by customers.

Article 7 (Company's Obligations)

• ① The Company must verify the Company's work schedule, equipment inventory status including servers, and facility status to stably and continuously provide services requested by customers.
• ② The Company must immediately or within the period and procedures prescribed by the Company handle opinions or complaints properly requested by customers.
• ③ The Company shall strive to provide convenience to customers in contract-related procedures and contents, such as contract conclusion, contract modification, and termination.
• ④ The Company must post matters including service types, features and contents of each service, fees, individual service Terms of Service (these Terms if there are no individual service terms), and operation policies on the Company's website.
• ⑤ The Company collects customers' personal information for smooth service application and operation and may not provide customers' personal information to third parties without customer consent. However, exceptions are made when required by investigative agencies for investigation purposes in accordance with relevant laws and regulations, when requested by the Information and Communication Ethics Committee, or when providing to credit information companies or credit information concentration agencies due to arrears on the Company's usage fees.
• ⑥ The Company does not access or process customer information related to services for purposes outside the Terms of Service. However, if access is necessary for smooth service provision, such as failure handling or customer information protection, the Company may access customer information to understand the contents.
• ⑦ The Company receives customer consent when data processing such as deletion or modification is necessary for smooth service provision regarding customer information identified in accordance with Paragraph 6. However, even without customer consent or if consent is not given, the Company may suspend the service use of the relevant customer if it interferes with the Company's service operation or other customers' service use.
• ⑧ When the Company must notify customers, the Company shall notify via the customer's email address unless otherwise specified in the Terms.

Article 8 (Customer's Obligations)

• ① Customers must pay service usage fees by the specified payment due date or earlier.
• ② Customers shall not interfere with the Company's service operation or other customers' service use or infringe on the rights of third parties.
• ③ Customers may not commit illegal acts under domestic or international law using the Company's services.
• ④ Customers must conduct regular inspections related to service operation so that services they operate can be safely protected from unauthorized intruders.
• ⑤ Customers have an obligation to separately backup and store data, etc., of services they operate, and the Company shall not be liable for data omission or data loss. However, for customers using separate backup services provided by the Company, the Company shall be responsible for negligence in data management within the scope specified in the backup service.
• ⑥ Customers must be responsible for copyright-related issues that arise in services they operate.
• ⑦ Customers are responsible for managing all information, including IDs, passwords, content access information, etc., used in services they operate, and customers are liable for damages caused by disclosure of such information.
• ⑧ Customers may not resell or sublease services to third parties without the Company's consent.

Article 9 (Ownership of Intellectual Property Rights and Prohibition of Infringement)

• ① Copyright and other intellectual property rights in works created by the Company belong to the Company. Customers shall not infringe on the intellectual property rights of the Company and third parties.
• ② Customers and visitors to the Company's services shall not use information obtained through use of the Company's services for profit-making purposes through reproduction, transmission, publication, distribution, broadcasting, or other methods without the Company's prior approval, or allow third parties to use such information.

Article 10 (Modification and Restriction of Service Use Agreement Contents)

• ① If there is a change in contract contents (service type, contract period, usage purpose, etc.), customers must apply for modification according to relevant procedures, and if problems occur due to delayed modification application attributable to the customer, the responsibility lies with the customer.
• ② If customers are using services exceeding the contracted services, the Company may modify contract matters after notifying the customer via the contact information registered with the Company.
• ③ If customers are in arrears on service usage fees charged by the Company, the Company may restrict modification applications.
• ④ The Company may restrict modification applications when there is insufficient facility capacity, when service provision is difficult due to technical reasons, or when the Company's service policy changes.
• ⑤ If customers misuse or abuse services causing damage to the Company, the Company may restrict services.

Article 11 (Automatic Renewal of Service Use Agreement)

The Company and customers may agree to set the period of the service use agreement, and if neither the customer nor the Company expresses intent not to renew the use agreement by the day before the contract period expires, the contract period shall be extended under the same conditions.

Article 12 (Modification of Customer Information Related to Legal Status Succession)

• ① If reasons for succession of legal status established with the Company occur, such as inheritance, merger, division, business transfer, etc., this is determined by the free will of the parties, and the Company does not intervene unless there are special reasons.
• ② Within 30 days from the date such reasons occur, customers must apply according to the form and procedures designated by the Company, attaching a business registration certificate copy (or in the case of individuals, an ID card copy with the last 6 digits of the resident registration number deleted or marked with (*)) and, if necessary, relevant documents proving legal status succession. The procedure is completed when the Company confirms this and updates the customer information held by the Company.
• ③ Upon succession of legal status, all service usage fees incurred up to the point when the reason occurred must be paid in full to the Company, and if there are unpaid costs, the Company may refuse cooperation in related work.
• ④ When customer information is modified due to legal status succession, the successor must fully understand the rights, responsibilities, and contract matters related to the remaining contract period before succession, and if problems arise in this regard, responsibility lies with the successor.
• ⑤ Even after customer information modification for legal status succession is completed, if it is determined that the succession was for the purpose of avoiding obligations under the contract with the Company and responsibility for the service use agreement with the Company is continuously not fulfilled, the Company may hold the original contractor liable for matters related to the service use agreement.

Article 13 (Service Suspension or Use Agreement Termination by Customer)

• ① If customers wish to terminate the use agreement, they must notify the Company through the procedures and methods posted on the Company's website. If unpaid usage fees remain based on the customer's desired termination date, the termination procedure is completed after the customer completes payment.
• ② If customers do not settle usage fees based on the termination date, they cannot request cooperation from the Company for data retention and transfer.
• ③ Services provided free of charge may be automatically terminated without separate notice upon termination of the use agreement.
• ④ If services are terminated due to reasons attributable to the customer, the Company may charge contract termination fees for services with mandatory usage periods in accordance with Article 20.
• ⑤ Before terminating the service use agreement, customers must directly backup materials within the Company's servers. Upon termination of the service use agreement, the Company deletes all of the customer's servers and services, and they cannot be restored for any reason after deletion.
• ⑥ Even before contract expiration, if excessive cost increase factors occur, the Company may raise usage fees with customer consent. As this is attributable to the Company, if customers cannot agree to the changed usage fees, customers may unilaterally terminate without paying contract termination fees related to the contract period.

Article 14 (Service Use Suspension by Company)

• ① The Company may suspend network access to operating servers and request resolution from customers if the customer's service use falls under any of the following:
  • 1. If the customer violates obligations under Article 8
  • 2. If service usage fees are not paid by the date specified by the Company
  • 3. If using network bandwidth exceeding permitted or contracted bandwidth
  • 4. If the customer's service causes or is likely to cause service failures due to abnormal excessive server resource usage, packet generation, broadcasting, etc.
  • 5. If the customer's content is hacked or suspected of being infected with viruses
  • 6. If excessive content creation by the customer is likely to burden storage, traffic, AI usage, etc.
  • 7. If inappropriate AI prompt usage by the customer is likely to damage services
  • 8. If excessive international circuit usage results in a request for resolution from telecommunications carriers
  • 9. If government agencies request temporary service suspension for operating content for evidence collection through appropriate legal procedures
  • 10. If the customer uses services for purposes violating laws or public ethics and order
• ② The Company may charge customers for fees incurred during the period services are suspended due to reasons described in this Article.

Article 15 (Unilateral Termination of Service Use Agreement by Company)

• ① The Company may unilaterally terminate the service use agreement without separate consultation if the customer's service use falls under any of the following:
  • 1. If the customer does not take appropriate measures for unpaid service usage fees by the end of the month following the service usage month (however, matters agreed in writing between the Company and customer are handled as exceptions)
  • 2. If the contents stated in the application are found to be false
  • 3. If the customer uses services they operate to cause damage to the Company's services or other customers' services through unnecessary actions or attempts to do so
  • 4. If large-scale network attacks targeting operating services cause damage to the Company's services or other customers' services
  • 5. If the customer does not take appropriate measures regarding the Company's resolution request under Article 14
  • 6. If the service usage purpose and method violate domestic and international laws and government agencies request service provision suspension through legal procedures
  • 7. If third-party companies whose property rights are infringed due to the customer not servicing legitimate content request service suspension through legal procedures
  • 8. If the customer uses the Company's content for illegal purposes
  • 9. If the customer falls under bankruptcy application, seizure, provisional seizure, default, auction, company reorganization, etc.
  • 10. If the customer has not used services for more than one year

Article 16 (Service Provision)

• ① In principle, the Company provides services 24 hours a day, 365 days a year without interruption. However, services may be temporarily suspended during times when regular inspections or system upgrades are necessary, and scheduled service suspensions due to planned work shall be announced in advance via the Company's website or email.
• ② Customers have complete ownership of content created using the Company's services. However, by submitting content to the Company, customers grant all users of this service a non-exclusive license to access customer content through this service, and to use, reproduce, distribute, display, publish, provide online or transmit electronically, and perform such content to the extent permitted by these Terms and the functions of this service.
• ③ AI-related services provided by the Company may produce results that differ from facts or are inaccurate. The Company does not control AI responses and is not responsible for them.
• ④ The Company may unilaterally suspend services for customers' excessive content creation and abuse that exceeds the normal scope of service use.

Article 17 (Disclaimer for Service Suspension)

• ① The following reasons for service suspension are beyond the Company's control or prevention, and even without separate notification from the Company, they shall not be included as reasons attributable to the Company:
  • 1. If unavoidable reasons occur, such as unexpected failures related to service provision or emergency maintenance work
  • 2. If network path failures occur on telecommunications carriers as stipulated in the Telecommunications Business Act
  • 3. If normal service provision is impossible or service use is impeded due to national emergencies, regional emergencies, natural disasters, etc.
  • 4. If accidents occur due to negligence in management by the customer's service administrator or insider, or third parties (e.g., ID or password leakage)
  • 5. If the case falls under Article 14 items
  • 6. If service suspension and termination are performed in accordance with the definition and processing methods of unauthorized users stipulated in <Appendix 1>

Article 18 (General Principles of Service Usage Fees)

• ① The Company posts service usage fees and changes on the Company's website.
• ② Types of service usage fees customers must pay are as follows:
  • 1. Service Usage Fee: Basic usage fees set for each service type
  • 2. Additional Usage Fee: Usage fees for services exceeding contracted service standards or separate services
• ③ Changed usage fees within the service contract period are not retroactively applied unless there are special reasons.
• ④ If customers have valid credits, they may offset part or all of usage fees in accordance with the credit policy of <Appendix 2>.
• ⑤ For services with mandatory usage periods set under Article 6, Paragraph 3, contract termination fees may be incurred upon mid-term termination.
• ⑥ Service suspension periods are excluded from the mandatory usage period of Article 6, Paragraph 3, or the agreed period.

Article 19 (Service Usage Fee Billing and Payment)

• ① The Company issues invoices to customers in the month following the month in which usage fees occur, and customers must pay the billed usage fees by the payment due date specified in advance by the Company or earlier.
• ② Payment methods for service usage fees are credit cards in principle; however, customers may pay service usage fees through other payment methods agreed upon with the Company in unavoidable circumstances.
• ③ If customers pay usage fees using deposit methods or depositor names that are difficult for the Company to recognize, or methods not sufficiently agreed upon in advance, disadvantages such as service suspension are the customer's responsibility.

Article 20 (Settlement Method of Service Usage Fees)

• ① Service usage fees are calculated and billed based on the "Billing Period." In these Terms, the "Billing Period" means one month beginning on the service commencement date or the most recent payment date and ending on the day before the same date in the following month. (Example: If the service commences on March 10, the period from March 10 to April 9 is considered one Billing Period.)
• ② When a customer first begins using the service on a paid basis, one month from the service commencement date is considered one Billing Period, and the full service usage fee for that Billing Period is charged. For example, if the service is commenced on a paid basis on March 10, the period from March 10 to April 9 is considered one Billing Period and the usage fee for that one month is billed. The Company may, if there are separately defined promotions or free trial periods, notify customers of such in advance. (As a matter of policy, pro-rata calculations for partial months are not applied.)
• ③ When customers change services (including changes to higher or lower plans) while using services, service usage fees for the Billing Period prior to the change are calculated based on the plan before the change, and usage fees for the changed service apply from the next Billing Period. In the case of a change to a higher plan (upgrade), the Company may, at the customer's request, provide the features of the higher plan immediately upon the change request; however, even in this case, the service usage fees for the current Billing Period are calculated based on the plan before the change. In the case of a change to a lower plan (downgrade), the features and fees of the changed plan apply from the next Billing Period, and no separate pro-rata settlement or partial refund is made for a Billing Period that has already commenced.
• ④ When a customer terminates a service use agreement, the service usage fee for the Billing Period that includes the termination date is calculated based on the full amount of the Billing Period that has already commenced, and, in principle, no pro-rata calculation or partial refund is made. However, if there is a refund policy separately defined by the Company or an individual agreement between the Company and the customer, such policy or individual agreement takes precedence.
• ⑤ For services billed based on usage count, the amount billed is calculated by multiplying the actual number of uses by the predetermined usage fee, regardless of the commencement, change, or termination of service use.

Article 21 (Overdue Service Usage Fee Management Regulations)

• ① If customers do not pay usage fees within the payment period, service use may be suspended under Article 14 or the service use agreement may be terminated under Article 15.
• ② The Company adds 1.5% of the total overdue usage fees per month as delay damages and re-bills customers for overdue usage fees.
• ③ The Company may entrust credit information companies with debt collection to collect overdue usage fees from customers who have overdue usage fees, etc.

Article 22 (Objection Application for Billed Fees and Processing of Overpayment and Underpayment)

• ① If customers have objections to billed usage fees, they may raise objections to the Company in writing or via email within 14 days from the invoice mailing date, and the Company reviews and notifies customers of results within 7 business days.
• ② If the Company cannot notify results within the period specified in Paragraph 1 due to unavoidable reasons, it designates a new processing period and notifies customers along with reasons for delay.
• ③ If there are overpayments in usage fees paid by customers, the Company refunds such overpaid amounts to customers within 14 days.
• ④ As for the refund method, refunds for credit card payments are, in principle, processed by canceling sales from the payment processing company's account, and refunds for other payment methods are made to customers in accordance with methods predetermined by the Company.

Article 23 (Collection of Evaded Fees)

If customers evade service usage fees in violation of these Terms, the Company may charge an amount equivalent to twice the evaded amount.

Article 24 (Scope of Damages)

• ① If the Company fails to achieve or maintain the service level guaranteed by the Company due to the Company's clear fault, compensation is provided to customers in accordance with the Service Level Agreement (hereinafter "SLA") set for each individual service in <Appendix 3>. If no SLA is set for individual services, the compensation level follows the contents below.
  
  

  Monthly Availability (%)	Credit
  99.0% or more ~ less than 99.9%	10% of monthly usage fee
  95.0% or more ~ less than 99.0%	25% of monthly usage fee
  Less than 95.0%	50% of monthly usage fee

  • * Monthly Availability (%) = 100 × {1 - {Sum of failure hours during the month when service could not be used due to clear failures attributable to the Company / Total hours in that month}}
  • * Failure: When external connection of services in use by customers cannot be secured due to reasons attributable to the Company
  • * Failure Hours: Measured from when customers notify the Company of the fact that service could not be used (or if the Company becomes aware of the failure before customer notification, from when the Company becomes aware). However, when SLA application is excluded, pre-announced work hours are not included in failure hours.
  • * Monthly Usage Fee: Amount actually paid by customers to the Company for services where failures occurred in the month when failures occurred
• ② This clause applies only to customers using the Company's paid services, and the Company is not liable for damages to customers using services free of charge through free services without set fees or events, etc.

Article 25 (Claim for Damages)

• ① Unless otherwise agreed through separate contracts between the Company and customers, the only remedy for customers regarding service performance and availability problems caused by the Company's fault is to receive credits in accordance with SLA conditions.
• ② Credits can be applied to all services used with the relevant account unless there are special circumstances, but cannot be transferred or applied to accounts other than the relevant account.
• ③ To receive credits, customers must claim credit issuance from the Company by the last day of the month following the month when the failure occurred, and when claiming, must submit claim documents specifying product name, member ID, claim reason, claim amount, and calculation basis (failure hours, log data, etc.).

Article 26 (Customer's Damages)

• ① If customers cause damage to the Company by violating matters stipulated in these Terms, the Company may claim damages from the relevant customer.
• ② When customers compensate the Company for damages, this includes but is not limited to the Company's legal costs, expenses, and/or damage amounts arising from claims specified in Paragraph 1.

Article 27 (Disclaimer)

• ① If the reason for customer damage falls under Articles 14 and 15 of these Terms, the Company has no obligation to compensate for damages.
• ② The Company is not liable for any damages (contract or tort or all other damages related to services) caused by reasons including but not limited to special, direct, indirect, punitive, incidental, consequential damages or loss of profits, loss of savings, business interruption, loss of information.
• ③ The Company does not intervene in disputes between customers or between customers and third parties mediated through services and is not liable for losses arising therefrom.
• ④ If the Company receives damage compensation claims or lawsuits including various objections from third parties other than the relevant customer due to illegal acts or violations of these Terms committed by customers in using services, the relevant customer must indemnify the Company at their own responsibility and cost, and if the Company is not indemnified, the relevant customer must compensate for all damages incurred by the Company.
• ⑤ This SLA does not apply to products provided by third parties other than the Company, even if posted on the Company's website.

Article 28 (Dispute Resolution)

• ① In principle, disputes related to these Terms and service use shall be resolved through arbitration at the Korean Commercial Arbitration Board.
• ② If legal disputes occur, they shall be filed with the court having jurisdiction over the Company's headquarters location.

Article 29 (Expression of Intent for Contract Conclusion)

• ① The Company promises to faithfully comply with the Terms and service provision substitutes for signature.
• ② Customers promise to faithfully comply with the above Terms and service application substitutes for signature.